Kingfisher House, Waterside Business Park, Campbell Road, Stoke on Trent, Staffordshire ST4 4DB
Parking spaces are available outside each of our clinic buildings. Please arrive 5 minutes early for an assessment appointment as you will be asked to complete a consent form prior to entering the treatment room. Bring along any referral letters, scans, reports that you may have.
Please wear comfortable clothing to your appointment. You may be asked to remove clothing so all relevant areas can be examined. If you are presenting a limb injury, please bring a pair of shorts or a thin strapped top to make it easier for your therapist to examine or you may be asked to change into a pair of shorts privately in the treatment room.
Payments must be made on arrival. The charges for each appointment type are shown on the appointment selection page. If you qualify for a known discount or would like to redeem a voucher, please notify a member of the reception team on arrival for your appointment. Payment to insurance companies are dealt with directly.
If you have health insurance you need to check with your insurance company that your treatment is covered. Please bring the relevant details with you including your policy number and claim/authorisation number. Treatment costs not covered by your insurance will need to be met in full on the day of treatment. All policy excesses must be disclosed and paid for on your initial visit.
24hrs notice must be given if you wish to cancel your appointment. Failure to do so may result in a charge being raised for the appointment.